Frequent questions

Check-In Policy

What time is Check-In and Check-Out at the hotel?

Check In 3:00 pm

Check Out 12:00 pm

What is the hotel's policy regarding early arrivals and late departures?

Early check in: Subject to availability from 7:00 am. 50% of the rack rate will be charged, granting the room and breakfast.

Advance use: $ 50,000 will be charged for the value of breakfast and the right to advance use of the facilities.

Early departure: In the event that the guest anticipates his departure without giving notice to the hotel (48 hours in advance), a charge of 100% of the rate corresponding to one night of rack rate accommodation will be made at the time of check-out. Except in the case of an early departure due to force majeure or demonstrable unforeseeable circumstances, in which 100% of the charge will not be charged.

Late check out: Subject to availability. Between 3:00 pm (3:00 pm) and 7:00 pm (7:00 pm) will be charged 50% of a night's accommodation of the rack rate. After 7:00 p.m. (7:00 p.m.) the full rack rate will be charged.

What is the minimum age to check in at the hotel?

18 years

Minors: If you are traveling with your child (ren) under 18 years of age, you must present the identification document of the minor (s) (civil registration), which proves the existence of the relationship . If the minor (s) are not traveling in the company of their parents, you must deliver at the reception, in addition to the minor's identification document (civil registry), the parents' permission, which must be authenticated by a Notary Public and accompanied by a copy of the identification document of those who gave the authorization. If you are a foreigner, you must present an equivalent document. Without this documentation, minors are not allowed to enter the hotel. In the event that the Client does not present any of the documents indicated here, the Hotel reserves the right not to allow the entry of the person or persons of the group who do not present the complete documents. In accordance with the provisions of Law 679 of 2001 to Prevent Sexual Exploitation of Boys, Girls and Adolescents and its corresponding regulations.

Location and Transportation

Where is the Hotel located?

The hotel is located in the center of San Andrés Islands.

Do you offer free parking?

No. You can park on the street.

What is the nearest airport?

Gustavo Rojas Pinilla International Airport.

Do you offer private transportation service?

No.

Events, plans and groups

Do you offer a day pass?

No.

How can I book my birthday at the hotel or other types of events at the restaurant?

Through the reservations office.

Reservation center:

57(601)5875266

Mail

reservas.ash@avianethoteles.com

WhatsApp

(57) 321 658 2577

What are the hotel plans?

Accommodation with breakfast included.

Can I book multiple rooms?

Yes.

Other Policies

What payment methods are offered on the website and at the hotel?

Cash, credit and debit card.

What is the hotel's cancellation policy?

Cancellations and modifications: guaranteed reservations that are not canceled or modified in writing up to 72 hours prior to the guest's arrival will be billed as a no show, for which the value equivalent to all the nights reserved at the rate will be charged as a penalty. assigned in the reservation.

Canceling 72 hours before the arrival date, 100% of the deposit paid on account will be returned, by the same route used by the client when making the payment.

In cases where returns are requested by bank transfer, the expenses that may occur will be borne by the client.

Canceling less than 72 hours before the date of entry, 100% of the first night's accommodation will be charged as a penalty.

Non-refundable rates:

The hotel has charges for cancellations and modifications:

- The reservation does not allow modifications.

- In case of cancellation, the entire stay will be charged.

- In case of NO show (no show) the entire stay will be charged.

- For early departure, the entire stay will be charged.

- Payment in advance: the total amount will be charged at the time of booking.

What is the smoking policy at the hotel?

Anti-Baco Law Policy: Cigarettes are not supplied in our establishment and all spaces are smoke-free.

In accordance with the provisions established in Law 1335 of 2009 Aquamare Hotel has spaces and environments free of tobacco smoke. Consequently, the guest accepts as an obligation to refrain from smoking in spaces, areas and environments that are demarcated as smoke-free spaces, as well as in closed spaces, such as rooms, corridors, restaurants, lounges and others. In the event that the guest breaches this obligation, he agrees to pay a penalty estimated to be equivalent to $ 600,000, for breach of his obligations and for the treatment of the affected area.

Does the hotel allow pets?

Only pets called small breeds or mini toys are accepted with their documentation and up-to-date vaccination card. Pet acceptance applies to certain rooms. The guest to stay will accept the policies of permanence and behavior of pets during the stay. 150,000 pesos per night will be charged.

What type of currency is accepted at the hotel?

Colombian pesos and US dollars at the rate established by the hotel.

Destination

How is the weather at the destination?

The climate is warm, the average temperature ranges from 26º to 30º.

Should I bring an electrical adapter?

The voltage of San Andrés Islands is 110 Volts.

How does public transport work?

Buses de 6:00 am an 11:00 pm

24 hour taxis

Is the city water drinkable?

It is not suitable for human consumption. Bottled water should be consumed.